Sunday, 5 July 2015

From the 1st of July 2015 Ofcom has regulated charges to dial through access numbers and they will be split into two parts for clarity:

The ‘Access Charge’ – this is how much your phone company (E.g. BT, Talk Talk, Virgin etc) will charge you per minute for making the call to any 08/09 access numbers.

The ‘Service Charge’ – this is the charge that is set by Dial123 Limited as the provider of the cheap calls dial through service.


The sum of the ‘Access Charge’ and ‘Service Charge’ is the total cost of the call and will be detailed on your bill – your service provider will make the distinction between the two charges.

Some providers, e.g. BT, may include calls to 08/09 access numbers in your tariff or they may charge peak and off-peak rates to call any 08/09 access numbers. Call charges to access numbers will vary by provider, so if in doubt please check with them first by contacting your landline provider’s customer service department.